Customer Relationship Officer- Health and Travel Claims

Roles and Responsibilities :

• Handle customer grievances and complaints in a timely and professional manner.
• Resolve issues related to health insurance policies, claims processing, and TPA (Third Party Administrator) services.
• Manage email communication with customers, ensuring prompt response times and effective resolution of queries.
• Coordinate with internal teams to resolve complex issues that require escalation.

Job Requirements :

• 1-3 years of experience in CRM or similar role in the financial services industry.
• Strong understanding of health insurance products, including policy documentation and claim procedures.
• Excellent complaint handling and grievance redressal skills with ability to work under pressure.