{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Relationship Manager","description":"

Key Responsibilities

Handle inbound calls from customers and retailers to resolve queries related to EMI schemes, upgrade offers, payment process, and app functionality.
follow up with potential customers or inactive retailers and assist

them through the transaction, onboarding and activation journey.

Assist retailers in document verification and registration, coordinating with Business Development Executives (BDEs) to resolve any gaps.
Maintain and update customer records, onboarding status, and call outcomes accurately in CRM systems.
Address escalations raised by field teams or customers and ensure timely resolution with proper documentation.
Clearly explain BytePes EMI offers and product features, and convince customers.
Share daily or weekly reports highlighting call volumes, resolution status, escalations, and customer feedback with the Program Manager and Retail Head.

","datePosted":"2026-06-24T00:00:00.000Z","validThrough":"2026-08-23T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4291876"},"url":"https://myjobb.ai/jobs/customer-relationship-manager/4291876","directApply":false,"hiringOrganization":{"@type":"Organization","name":"CIEL HR","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/2266110.gif","sameAs":"https://www.cielhr.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Noida","addressRegion":"Uttar Pradesh","addressCountry":"India"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":250000,"maxValue":325000,"unitText":"YEAR"}}}