Customer Relationship Manager

About the Role:

CRM RMs will ensure end to end process compliance from booking to registration. This includes generating referrals, managing cancellations and stakeholder management.

Key Responsibilities:

Collaborate with the sales, customers, and business development team to verify all property bookings and ensure accuracy of information. Oversee the registration process, ensure all necessary documents are provided by customers and conduct regular follow ups for the completion of registration

Act as a point of contact for customers facing issues or queries related to loans.

Collaborate with the relevant teams to identify cross-selling opportunities and develop strategies to promote additional services or properties to existing customers.

For customers looking to cancel the booking, understand the reasons for cancellation and explore possibilities for retention or alternative solutions.

Engage with registered customers and generate referrals.

Maintain and record all forms of customer interactions for compliance reasons.

Pre-Requisites :

Bachelor's degree in business administration or a related field (preferred)

Excellent communication and interpersonal skills

Strongorganizational and multitasking abilities

Proactive problem-solving skills and ability to handle escalations effectively

Ability to work independently as well as collaboratively in a team environment

Proficiency in using MS Office and Google suite applications.

Good locality understanding.

Fluency in the local language and English.

Working Days: 6 days