Customer Relationship Manager

Walk-In Drive | Banking Customer Service Roles | Assistant Manager

We are hiring for the following roles:

Phone Banking Officer
Virtual Relationship Manager (VRM)
Virtual Acquisition Manager (VAM)

Eligibility Criteria:

• Minimum 2 years of banking experience OR relevant customer service experience
• Excellent communication skills are mandatory
• Postgraduate Freshers may also apply (Only if Excellent communication)
• Immediate joiners preferred
• Maximum Age: 35 years

Grade: Assistant Manager

Shift Timings: 24x7 rotational shifts with rotational week-offs
Female Candidates: Shift window between 8:00 AM and 8:00 PM with rotational week-offs]

About the Role

The role involves handling customer queries and complaints, ensuring first-call resolution, delivering superior customer service, and identifying cross-sell/up-sell opportunities.

Desired Skills

• Excellent verbal and written communication
• Strong customer service orientation
• Good problem-solving and comprehension skills
• Ability to work in a fast-paced environment
• Team player with a positive attitude
• Banking industry experience will be an added advantage

Please attend the walk-in interview only if you meet the eligibility criteria and have the required communication skills and relevant experience.

We look forward to meeting you!