Customer Relationship Manager
Raj Packagings · Greater Noida · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Location: Plot 52, Ecotech-10, Greater Noida
Salary: 30,000 - 46,000 per month
Experience: 4-9 years
Raj Packagings (brand: Rajpet) runs four PET preform manufacturing plants in Bharatpur, Rajasthan, supplying 500+ FMCG, beverage and edible oil brands across India. We are commissioning a new caps & closures plant at Ecotech-10, Greater Noida with FANUC all-electric machines, and are building the founding team for this unit.
This is a ground-floor role in a new plant. You will set up how things work rather than inherit a system.
ABOUT THE ROLE
You are the voice of the company to our customers beverage, packaged water, edible oil and FMCG brands. From order confirmation to delivery to payment, you own the relationship.
WHAT YOU WILL DO
- Follow up with customers on orders, dispatch schedules and feedback
- Coordinate with plant and dispatch to give customers accurate delivery dates
- Handle complaints professionally and close them with the internal team
- Follow up on outstanding payments
- Maintain customer records and share weekly status reports
WHAT WE ARE LOOKING FOR
- 25 years handling B2B customers (companies, not retail consumers)
- Fluent, polished spoken and written English — this is essential
- Calm under pressure, especially when a customer is upset
- Comfortable making repeated follow-up calls until you get an answer
- Working knowledge of MS Excel and professional email
GOOD TO HAVE
Manufacturing or packaging industry experience; CRM software exposure
Salary is indicative. We are open to discussing a higher package for an exceptional candidate.
HOW TO APPLY
Fill this form: https://forms.gle/woDGrDe2J1MLVtEi8
Or email your CV to [email removed] with "CRM - Name" in the subject line.
Applications through the form are processed on priority.
Sourced from naukri