Customer Relationship Manager

Role & responsibilities

• Manage and strengthen relationships with existing RMC customers.
• Generate new business opportunities and achieve sales targets.
• Handle customer enquiries, quotations, orders, and complaints.
• Coordinate with Plant, Dispatch, Quality, and Technical teams for timely service.
• Ensure timely delivery and customer satisfaction.
• Track market trends, competitor activities, and customer feedback.
• Maintain customer records, sales reports, and regular follow-ups.

Key Skills:

• Strong communication, negotiation, and relationship-management skills.
• Customer-focused approach with good commercial acumen.
• Knowledge of RMC/construction industry preferred.
• Ability to coordinate with multiple stakeholders and achieve targets.