MUMBAI · FULLTIME
Customer Relationship Manager
Jones Lang Lasalle
Mumbai · onsite · Posted 12d ago
Sourced from
Undisclosed2–7 yrsfulltimeMumbai
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Section · 01
About this role
Job Summary
Position
Business
What this job involves
Client
Reporting
Location
Scheduled Weekly Hours
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Tailored residential property management, with Brightstone.
Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.
Position
CRM, City Name.
Business
Property and Asset Management, City Name.
What this job involves
You will be JLL s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us.
Your day to day activities will involve:
- Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
- Monitoring the helpdesk and customer service executives on a regular basis.
- Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
- Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
- Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.
- Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.
- Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.)
- Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.
- Managing and participating in events/parties/CSR activities, general maintenance and guest handling.
- Act as a secondary point of contact for all occupants, in case of client escalation.
Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain operate the property at an optimum level.
Client
Rivali park 2, a Residential Site located in Mumbai
Reporting
You will be reporting to Property Manager.
Location
Mumbai
Scheduled Weekly Hours
54
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer ExperiencecrmAsset Managementrosteringcustomer feedbackGuest HandlingResidential PropertyCSRSubject MatterGeneral MaintenancedmrCustomer RelationshipmaintenanceLegalHelpdesk
Section · Company
About JLL
Jones Lang Lasalle
Real Estate
11.4k+
employees
1999
27 years old
Mumbai, Maharashtra
India
₹6.8L PA avg
Avg at JLL
About
JLL is a global real estate services firm specialising in commercial property and investment management, providing services for real estate owners, occupiers and investors worldwide
Industries
Real EstateEngineering & Construction
Employee ratings
10 reviews
4.1/ 5
Culture
2.8
Career growth
2.4
Work-life
3.6
Employees rate it well for
Job Security41Overall Company41
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