Customer Relationship Manager

Job Title: Customer Relationship Manager (CRM)

Job Summary
We are looking for a Customer Relationship Manager to be the primary point of contact for existing and potential customers. The role involves building strong customer relationships, addressing queries, coordinating with internal teams, and ensuring a positive customer experience throughout the engagement lifecycle.

Key Responsibilities

• Build and maintain strong, positive relationships with customers.
• Communicate with customers through calls, emails, and in-person interactions.
• Follow up with customers to ensure satisfaction with products and services.
• Maintain accurate customer and account details in the CRM system.
• Coordinate with Sales, Service, and Technical teams for timely service delivery.
• Record, track, and follow up on customer queries and complaints until resolution.
• Identify basic upselling and cross-selling opportunities and coordinate with the Sales team.
• Assist in preparing customer proposals, presentations, and other required documents.
• Update customer records and ensure accurate CRM data.
• Collect and document customer feedback and share insights with the relevant teams.
• Prepare basic reports on customer interactions, feedback, and service satisfaction.
• Assist customers in understanding and using Ricardo Elevators' products and services.
• Support the team in improving customer satisfaction and overall service experience.
• Follow company procedures and maintain professionalism in all customer interactions.

Required Skills

• Excellent communication and interpersonal skills.
• Good customer-handling and relationship-management skills.
• Strong follow-up and coordination abilities.
• Basic knowledge of CRM systems and MS Office.
• Ability to coordinate effectively with multiple internal teams.
• Customer-focused approach with a professional attitude.

Location: Kolkata

HR Contacts:
Jaya Swamy HR: [phone removed]
Koltur Vyshnavika HR: [phone removed]

Email:
[email removed]
[email removed]