Customer Relationship Manager

Roles and Responsibilities :

• Manage customer relationships from initial contact through to after-sales service, ensuring high levels of satisfaction and retention.
• Coordinate with internal teams to resolve customer issues promptly and efficiently, maintaining a positive reputation for the company.
• Develop strong communication channels with customers to understand their needs and preferences, providing tailored solutions and recommendations.
• Analyze sales data to identify trends and areas for improvement in the CRM process.

Job Requirements :

• 2-6 years' experience in a similar role within the engineering & construction industry.
• Excellent customer handling skills with ability to build strong relationships at all levels.
• Proven track record in managing complex projects from start to finish, ensuring timely delivery and quality results.