Customer Relationship Manager

Customer Relationship Manager

Role:
Manage customer onboarding, KYC, product demonstrations, service delivery, and relationship management while generating referrals and cross-selling relevant financial and travel-related products.

Key Responsibilities:

• Handle customer onboarding, KYC, activation, and fulfilment of pre-booked leads.
• Conduct product demos and explain features and benefits clearly.
• Promote relevant cross-sell products such as forex cards, travel insurance, eSIM, and forex cash.
• Build strong customer relationships and generate referrals.
• Resolve customer queries and coordinate escalations when required.
• Maintain updated product and process knowledge.
• Deliver a professional and customer-focused experience during field visits.

Requirements:

• Bachelors degree in any discipline.
• 0–3 years of experience in customer-facing sales or service roles.
• Good communication skills in English, Hindi, and the local language.
• Strong interp