Customer Relationship Manager

Customer Relationship Manager Niyo Express
Niyo Solutions is looking for Customer Relationship Managers for its Niyo Express business. The role involves customer-facing service, product demonstration, KYC/onboarding support and cross-selling of Niyo's forex and travel-related products.
Key Responsibilities:

• Handle delivery and fulfilment of pre-booked customer leads.
• Support customers with KYC, onboarding and activation.
• Conduct product demos and explain the benefits of Niyo Global Forex Cards.
• Cross-sell International Travel Insurance, E-Sim, Forex Cash and other products.
• Build strong customer relationships and generate referrals.
• Handle customer queries, lead-status mapping and escalations.
• Maintain strong product knowledge through training.

Candidate Requirements:

• Bachelor's degree in any stream.
• Excellent communication skills in English and Hindi; local language proficiency preferred.
• Good interpersonal and customer-handling skills.
• 03 years of experience in sales or customer service.
• Financial product sales/service experience is an added advantage.
• Two-wheeler preferred because the role involves in-city field joining/travel.