Customer Relationship Manager

Position:

Customer Relationship Manager (CRM)

Educational Qualifications:

• Bachelors degree in Business Administration, Marketing or related field
• MBA would be an added advantage
• CRM certifications preferred

Experience Required:

• Minimum 5 years of hands-on CRM experience
• Experience in data analytics and reporting tools
• Familiarity with digital marketing and customer analytics

Location: Head Office - Chembur, Mumbai

Key Responsibilities

1. Customer Relationship Management

• Maintain and update customer database and CRM software regularly.
• Handle customer communication through calls, emails and meetings.
• Ensure timely response to customer inquiries, complaints and requests.
• Build strong relationships with customers to improve retention and satisfaction.

2. Customer Follow-Ups

• Conduct regular follow-ups with prospective and existing customers.
• Coordinate with sales teams for booking status, documentation and collections.
• Track pending customer actions and ensure timely closure.
• Maintain follow-up records and status reports.

3. Sales Agreement Coordination

• Prepare and coordinate customer sales agreements and related documentation.
• Ensure agreements are signed, verified and properly archived.
• Coordinate with legal / accounts teams for required approvals.
• Assist customers in understanding payment terms and contractual obligations.

4. Demand Raising & Outstanding Dues Collection

• Raise payment demands / invoices as per payment schedule.
• Monitor customer outstanding dues and pending payments.
• Send reminders, demand letters and payment follow-ups.
• Coordinate with accounts department for reconciliation and payment updates.
• Prepare aging reports and collection status MIS.

5. Documentation & Reporting

• Maintain customer files, agreements, receipts and correspondence.
• Generate CRM reports, collection reports and customer status updates.
• Ensure data accuracy and confidentiality.

Required Skills

• Good communication and interpersonal skills.
• Knowledge of CRM software and MS Office.
• Strong follow-up and coordination abilities.
• Basic understanding of sales agreements and collections.
• Ability to manage multiple customers and deadlines.

Please find the JD attached. Kindly share your updated CV along with the following details:

Total Years of experience:

Relevant Experience:

Current CTC:

Expected CTC:

Current Location:

Minimum Notice Period:

Reason for break, if any, in work experience/ Reason for change:

Interested in Chembur job location:

Thanks & Regards,

Saloni Sonawane

[phone removed]

HR Executive

[email removed]

https://www.linkedin.com/in/sonawane-saloni-recruits/