Customer Relationship Manager

Role & responsibilities

• Develop and maintain strong relationships with existing and potential customers.
• Generate new business opportunities and achieve sales targets for RMC products.
• Manage customer accounts, project requirements, quotations, and order follow-ups.
• Coordinate with RMC plants, dispatch, technical, and quality teams to ensure timely delivery and customer satisfaction.
• Understand customer requirements and provide suitable RMC solutions in coordination with the technical team.
• Monitor market trends, competitor activities, and project opportunities to support business development.
• Resolve customer queries and complaints promptly to ensure a positive customer experience.
• Maintain sales reports, customer data, and regular business updates.

Preferred candidate profile

• Graduate in Civil Engineering, B.E./B.Tech preferred; MBA in Sales & Marketing will be an added advantage.
• 25 years of experience in RMC, construction materials, or infrastructure sales.
• Strong knowledge of RMC products, customer handling, and project sales.
• Good communication, negotiation, and relationship management skills.