Customer Relationship Manager

Roles and Responsibilities

• Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
  
• Develop and implement strategies to increase sales revenue by identifying new business opportunities and upselling/cross-selling products/services.
  
• Collaborate with internal teams (e.g., marketing, operations) to resolve customer issues and improve overall service delivery.
  
• Analyze customer feedback to identify areas for improvement in our CRM processes and develop action plans to address these gaps.
  

Desired Candidate Profile

• 1-5 years of experience in a similar role within the telecom industry or related field.
  
• Strong understanding of CRM management principles, including data analysis, reporting, and automation tools.
  
• Excellent English language skills (written & spoken) with ability to communicate effectively at all levels.