Customer Relationship Manager

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve issues promptly.
  
• Cross-sell relevant products or services based on customer requirements.
  
• Provide excellent customer service by understanding their needs and preferences.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Escalate complex issues to senior team members when necessary.
  

Desired Candidate Profile

• 0-3 years of experience in a similar role (customer handling, query solving).
  
• Strong communication skills for effective interaction with customers over phone/email/chat.
  
• Basic knowledge of insurance sales principles would be an added advantage.
  
• Ability to work independently with minimal supervision while meeting targets.