Customer Relationship Manager

Roles and Responsibilities :

• Manage customer relationships to ensure high levels of satisfaction and retention.
• Develop and implement effective CRM strategies to drive business growth and revenue increase.
• Escalate complex issues to senior team members or stakeholders when necessary, ensuring timely resolution.
• Analyze data to identify trends, opportunities, and areas for improvement in customer interactions.

Job Requirements :

• 7-9 years of experience in a similar role within the telecom/ISP industry.
• Strong understanding of CRM management principles, including escalation management processes.
• Proven track record of driving business growth through excellent customer relationships.