Customer Relationship Manager

About the job:

At AbleCold, we believe that reliability of operations and customer relationships differentiates us from our competition. This role is customer-centric wherein you will take care of day-to-day interactions with customers and ensuring operations are running smoothly by co-ordinating with various functions within the organisation.

Responsibilities:

• Handling of Key Customer Accounts and solving their day-to-day issues
• Responsibility and Ownership of being the Single Point of Contact for the assigned customers
• Listening to the Customers requests / complaints and provide a response / solution within pre-defined timelines.
• Reaching out to the right person internally to get the problem resolved for the customer.
• Establish long term relationships with the assigned customers through routine follow ups and meetings
• Reporting to the Operations Manager every week to discuss the feedback received from the Customers
• Responsible for maintaining inventory in excel, ERP or as per any requirement of the client.
• Ability to solve complex operational problems end-to-end and taking initiative to streamline operations.
• Should have the ability to manage conflicts that may arise within team or with customer.

Requirement:

• High energy with a zeal to build business from scratch and have a sense of ownership
• Previous experience in relationship management is required.
• Ability to use excel intermediate level.
• Excellent communication, interpersonal and negotiation skills
• Willingness to roll your sleeves and hustle for ad-hoc problem solving whenever operational need arises.
• Previous start-up experience is preferable.