Customer Relationship Manager

Role & responsibilities

• Build and maintain strong relationships with customers to ensure high satisfaction and loyalty.
• Address customer queries, concerns, and service requests in a timely and professional manner.
• Support customer onboarding and guide clients through products, services, and processes.
• Coordinate with internal teams to resolve customer issues and improve service delivery.
• Monitor customer feedback and identify opportunities to enhance customer experience.
• Achieve customer retention, cross-selling, and business growth targets through regular engagement.

Preferred candidate profile

• Graduate/Postgraduate with experience in customer relationship management, sales, or financial services.
• Strong communication, interpersonal, and customer handling skills.
• Customer-centric mindset with the ability to build long-term relationships.