Customer Relationship Manager

Job Summary:

We are looking for a confident and customer focused Customer Relationship Manager to manage relationships with our UK clients, handle regular follow ups, understand client requirements, and ensure a high level of customer satisfaction.

Key Responsibilities:

• Communicate professionally with UK clients through phone, email and WhatsApp.
• Follow up with existing and prospective clients regularly.
• Understand client requirements and provide appropriate information.
• Maintain strong and professional relationships with clients.
• Coordinate with internal teams to ensure timely completion of client requirements.
• Maintain accurate records of client interactions and follow ups.
• Schedule appointments and follow up on pending cases.
• Handle client queries professionally and escalate issues when required.
• Achieve assigned follow-up and performance targets.

Skills & Qualifications:

• Excellent spoken and written English.
• Good communication and interpersonal skills.
• Confident and professional telephone manner.
• Ability to communicate effectively with UK clients.
• Good follow up and relationship management skills.
• Basic computer knowledge, including MS Office.
• Previous experience in customer service, telesales, relationship management or UK client handling will be an advantage.

Working Hours: 9am to 5.30pm Monday to Friday.

9am to 1.00pm on Saturdays.