Customer Relationship Manager

Responsibilities

• Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices applicable systems.
• Responsible for coordination with site team and ensure timely completion of Major and other works at sites
• Ensure look and feel at the sites.
• Customer Relationship Management in coordination with site team. Ensure adherence of meeting calendar and timely closure of open points
• Responsible for tracking and closure of open operational items
• Ensure implementation of IMS across sites.
• Ensure implementation of uniform SOPs / Account Plan across sites.
• Ensure implementation of new initiative/ best practices to improve efficiency and enhance service levels across all sites
• Ensure timely submission of MIS and related report to respective stakeholder.
• Ensure timely response on mails, occupant concern resolution and minute of meeting circulation.
• Support JLL emerging business by sharing the leads of works taken up at the sites
• Demonstrate usage of training tool for self-development
• Inculcate the culture of appreciation
• Take part and drive JLL initiatives like DI, CSR, Safety Week etc
• Imbibe JLL culture and values
• Support Account Director in people performance evaluation/assessment and succession planning
• Any other task / responsibility assigned by the management time to time

Reporting

You will be reporting to the Mall Head / Operation Head as the case may be.

Qualifications

MBA / Graduation in any field with work experience of 5-8 years.

Job Details

• Location: Ludhiana
• Scheduled Weekly Hours: 48

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