Customer Relationship Manager

Job description

The Sales Customer Relationship Manager (CRM) is responsible for managing and enhancing the customer experience throughout the vehicle sales process. The role ensures timely communication, lead follow-ups, documentation support, and customer satisfaction from inquiry to delivery, ultimately driving customer retention and referral business for the dealership.

Role & responsibilities

• Manage all customer inquiries, leads, and follow-ups through the Hyundai CRM system.
• Coordinate with the sales team to ensure leads are assigned, followed up, and closed efficiently.
• Maintain accurate and updated customer records, test drive details, and booking information.
• Ensure timely communication with customers regarding quotations, finance options, and delivery schedules.
• Handle post-sale interactions, collect customer feedback, and resolve concerns promptly.
• Monitor customer satisfaction scores (CSI) and work towards continuous improvement.
• Prepare and share regular CRM performance reports with dealership management.
• Coordinate with Hyundai regional CRM teams for updates, campaigns, and training.
• Organize and support sales events, customer meets, and loyalty programs.
• Ensure a smooth, transparent, and professional experience for every customer.

Preferred candidate profile

• Graduate in any discipline .
• 3-5 years of experience in automobile sales or CRM operations.
• Strong communication, interpersonal, and negotiation skills.
• Proficiency in MS Office and dealership CRM software.
• Customer-focused attitude with problem-solving ability.
• Fluency in English and local language preferred.