Customer Relationship Manager

Roles and Responsibilities

• Manage customer relationships to drive retention, acquisition, and growth through effective communication, issue resolution, and proactive engagement.
  
• Develop and execute customized plans to increase customer satisfaction, loyalty, and advocacy.
  
• Collaborate and execute with internal teams to identify opportunities for upselling/cross-selling products/services based on customers' needs.
  
• Analyze customer data to identify trends, patterns, and areas for improvement in CRM processes.
  
• Ensure timely follow-ups with customers to maintain open lines of communication.