Customer Relationship Manager

Role & responsibilities

• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Understand customer needs and provide suitable products, services, or solutions.
• Address customer queries, complaints, and concerns promptly and effectively.
• Monitor customer accounts and ensure timely follow-up on service requests and commitments.
• Coordinate with internal teams to improve customer experience and achieve business objectives.

Preferred candidate profile

• 3-5 years of experience in customer relationship management, sales, client servicing, or account management.