Customer Relationship Manager

Job Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer requirements and provide suitable products/services.
• Resolve customer queries and provide accurate information.
• Generate leads and convert enquiries into sales.
• Achieve daily, weekly, and monthly sales targets.
• Follow up with prospective and existing customers.
• Maintain customer information and call records in CRM.
• Handle objections and negotiate effectively to close sales.
• Ensure a positive customer experience and maintain service quality.
• Meet process KPIs such as sales, conversion, call quality, productivity, and customer satisfaction.