Customer Relationship Manager

Eligibility

• Education: 12th / Graduate, depending on client requirement.
• Experience: Freshers and experienced candidates can be considered.
• Languages: Good English and Hindi/regional language; international processes require strong English communication.

Job Responsibilities

• Manage and maintain strong relationships with existing and new customers.
• Understand customer needs and provide appropriate solutions.
• Handle customer queries, complaints, and service requests professionally.
• Make regular follow-ups with customers to ensure satisfaction and retention.
• Identify opportunities for upselling and cross-selling products/services.
• Generate leads and convert potential customers into business.
• Maintain accurate customer information and interaction records in CRM.
• Coordinate with internal teams to resolve customer issues within defined timelines.
• Achieve assigned sales, retention, customer satisfaction, and productivity targets.
• Prepare regular reports on customer interactions, sales, and performance.

Eligibility

• Education: 12th / Graduate, depending on client requirement.
• Experience: Freshers and experienced candidates can be considered.
• Languages: Good English and Hindi/regional language; international processes require strong English communication.