Customer Relationship Manager

Roles and Responsibilities :

• Manage customer relationships to ensure high levels of satisfaction and retention.
• Provide after-sales support and services to customers, resolving issues promptly and efficiently.
• Develop and implement strategies to improve customer engagement, loyalty, and overall satisfaction.
• Collaborate with internal teams to resolve complex customer complaints and escalations.

Job Requirements :

• 3-6 years of experience in after sales service or a related field.
• Strong understanding of CRM principles and practices for effective customer relationship management.
• Excellent communication skills for providing timely resolutions to customers' queries.
• Ability to work independently with minimal supervision while maintaining attention to detail.