Customer Relationship Manager
Jaro Education · Mumbai · onsite · Posted 70d ago
About a minute. You'll make an account on the way through.
About this role
Job Title: Student Support Executive
Job Summary:
The Student Support Executive is responsible for managing student interactions via calls,
resolving their queries effectively, and ensuring timely support throughout their academic
journey. This role is performance-driven and requires daily adherence to call targets and
service standards.
Key Responsibilities:
• Handle incoming and outgoing calls (more than 150-calls) to students with a daily goal of
o Minimum 80 connected calls per day
• Address and resolve student concerns related to courses, programs, admissions, exam
processes, and academic support
• Provide clear and accurate information about services, policies, and timelines
• Escalate complex or unresolved queries to the senior team promptly, following the
escalation matrix
• Maintain detailed, accurate, and updated records of all interactions in the CRM
system
• Follow communication scripts and service protocols to ensure a consistent student
experience
• Coordinate with internal departments (academics, operations, finance) as needed for
resolution
Required Skills and Competencies:
• Excellent verbal communication and listening skills
• Empathy and problem-solving abilities
• Basic knowledge of student lifecycle or academic operations (preferred)
• CRM handling and call documentation experience
• Time management and ability to meet daily call performance metrics
Preferred Qualifications:
• Graduate in any discipline
• 02 years of experience in student support, call centers, or customer service
• Prior experience in EdTech or education domain is a plus.
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About Jaro Education
Jaro Education
Education & Training
950
employees
2009
17 years old
Mumbai, Maharashtra
India
₹3L – ₹4.8L PA
This role
About
Jaro Education is a public listed, leading edtech company and the most trusted name in online higher education. The company has been the first mover and a pioneer in the executive & online education industry. It was founded in 2009 by Dr Sanjay Salunkhe, has been profit-making since its inception, and is self-funded. The company has been awarded as "EdTech Leader of the Year – Empowering India’s Professionals" at the ET Now Business Conclave & Awards 2025, the "Leading EdTech Company of the Year" at the Times Business Awards 2024, India’s most trusted online higher education by Outlook Business Icon 2023, the Edtech Leadership award, and the National Best Employer accolade by the World HRD Congress in March 2022.
With its strong domain expertise and insight into executive education, Jaro Education has transformed the careers of over 3,50,000+ professionals in the last 16 years. The company aims to nurture entrepreneurs & working professionals from entry-level to C-Suite level in every field and industry by offering executive education programs that cater to their requirements. Having been recognized for changing the online education landscape in India, Jaro Education provides more than 230+ management, technology, and techno-functional programs in collaboration with top reputed institutes across the globe including Massachusetts Institute of Technology - Institute for Data, Systems, and Society (MIT IDSS), The Wharton Interactive (an initiative of The Wharton Business School, University of Pennsylvania), Rotman School of Management (University of Toronto), IIM Ahmedabad, IIM Kozhikode, IIM Mumbai, IIM Indore, IIM Tiruchirappalli, IIT Bombay, IIT Madras Pravartak, CEP - IIT Delhi, E&ICT - IIT Guwahati, XLRI Jamshedpur, Symbiosis International University (SSODL), and others. For more information, please visit https://www.jaroeducation.com
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