Customer Relationship Manager

Job Summary

Be a part of something people love. Join our team to help travelers find their correct stay and help us revolutionize. We are building the first community platform of diverse people and your contribution would matter to us. To help dreams come true, people worldwide use MyTravaly. MyTravaly is a travel technology company and we are on a mission to eliminate all the troubles a traveler faces. Our skilled team works towards fulfilling the goal of providing 360-degree facility to a voyager/wanderer.

Responsibilities

• Helping traveller to find and book the hotels.
• Aiding traveler pre- and post-booking.
• Building and maintaining profitable relationships with key travellers and key hotel partners.
• Managing Travellers and Hotel partners profile such as booking confirmation, booking voucher, Login credential, GST invoice, etc.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• Performing any other job assigned by management.

Requirements

• Higher secondary, diploma, under graduation or post-graduation to a related field.
• Language proficient native and English
• A minimum of 1 years experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications, google workspace
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Job Type

Full time

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