Customer Relationship Manager - RMC

Key Result Areas/Accountabilities

1. Business Development

• Identify and prioritize market opportunities.
• Develop proposals and presentations for prospective clients.
• Gather competitor insights (pricing, discounts, market trends).

2. Customer Management

• Visit project sites regularly.
• Build relationships with site engineers, project managers, and influencers.
• Ensure smooth execution and coordination.

3. Industry Analysis

• Conduct market analysis of the assigned territory.
• Track competition and assess market position.

4. Order Planning & Execution

• Coordinate with CSD for new customer creation in SAP.
• Ensure correct customer data entry before dispatch.

5. Receivables Management

• Monitor outstanding payments and collections.
• Handle defaulter cases and cheque bounce issues.
• Ensure timely invoicing and documentation.
• Track daily sales and collection performance.