Customer Relationship Manager (Remote)

Customer Relationship Manager

Job Type: Full Time

Location: Remote – India

Experience: 3–5 years

Working Hours: 6:30 PM – 3:30 AM IST

Working Days: Monday–Saturday

Role Overview

We are looking for a Customer Relationship Manager (CRM) to manage leads, handle customer queries, conduct inbound/outbound calls, and support student enrolments and conversions.

Key Responsibilities

• Manage and follow up with prospective and existing students.
• Handle inbound and outbound calls professionally.
• Maintain leads, follow-ups, and customer information in the CRM.
• Build strong customer relationships and support conversions.
• Respond to queries through calls, WhatsApp, and email.
• Coordinate with internal teams to ensure a smooth student experience.
• Meet assigned CRM, follow-up, and conversion targets.

Requirements

• 3–5 years of experience in CRM, customer service, telesales, inside sales, admissions, or student counselling.
• Excellent communication and telephone etiquette.
• Strong follow-up and relationship-management skills.
• Experience with CRM/lead-management systems.
• Comfortable working with targets.
• International customer experience is an advantage.
• French language proficiency is a plus, not mandatory.