Customer Relationship Manager - National Accounts
Taj Safaris · Mumbai · onsite · Posted 30d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Essential Job Tasks
Areas of Responsibility
Required Qualifications
Work Experience
Languages Needed in Position
Key Interfaces - External
Key Interfaces - Internal
Behavioural Competencies
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Drive towards achieving the company s revenue and growth goals by developing and implementing sales strategies and building strong relationships with clients. This involves sales calling, setting targets, and ensuring customer satisfaction while contributing to the overall business strategy.
Essential Job Tasks
- Sales calling.
- Updating activity report.
- Follow-ups (internal and external).
- Outstanding collection.
- Client entertainments/networking.
- Provide customer support while building long-term relationships with clients.
- Assist in revenue generation for critical hotels within the given portfolio and help expand the top line.
- Share customer feedback with hotels to improve service delivery.
- Implement loyalty programs for client retention and increasing brand awareness.
Areas of Responsibility
- Drive revenue through room sales, MICE, and ancillary business for IHCL.
- Build and nurture client relationships.
- Develop and execute sales strategies, achieve sales targets, manage portfolios, and penetrate and expand market share.
- Analyze market trends and oversee RFP, rate contracting, market intelligence, and competition information.
- Focus on inbound hotels for FIT base and group bookings, maintain customer satisfaction, and foster partnerships with C-suite executives, influencers, and key decision-makers.
- Proactively participate in CFTs (Cross-Functional Teams) as and when the need arises.
Required Qualifications
- Graduate
- MBA in sales and any other relevant certification would be an added advantage
Work Experience
- Minimum work experience of 1-2 years in the similar industry
Languages Needed in Position
- English Hindi
- Any other language (specially native to a region- will be helpful)
Key Interfaces - External
- Clients - Corporates / EMC / Consortias / Associations
Key Interfaces - Internal
- Sales Marketing teams, Unit/Hotel teams, Corporate team (Loyalty, Finance Legal)
Behavioural Competencies
- Process Excellence
- Result Orientation
- Collaborative Engagement
- Change Championship
- Growth Mindset
- Talent Enrichment
- Guest Centricity
- Personal Effectiveness
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Market Intelligencecustomer satisfactionCustomer Supportcustomer feedbackMICEClient RetentionComputer NetworksMarket TrendsHospitalityCustomer Relationshipbusiness strategyBrand AwarenessLegalinboundfinancemarketing
About Taj Safaris
Taj Safaris
Mumbai
India
About
Taj Safaris, part of the Indian Hotels Company Limited (IHCL), is a luxury hospitality brand specializing in wildlife tourism and safari experiences. The company operates premium lodges and resorts located near Indias renowned national parks, offering guests immersive wildlife encounters combined with world-class service. With a strong focus on sustainability, conservation, and authentic cultural experiences, Taj Safaris provides career opportunities in hospitality management, guest services, culinary arts, and eco-tourism operations, supporting its mission to deliver unforgettable journeys in nature.
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