Customer Relationship Manager (CRM) Real Estate

We are looking for a Customer Relationship Manager to handle post- sales operations, including agreement drafting, payment collections, loan coordination, possession formalities, and client servicing. The role requires strong communication, documentation skills, and experience in real-estate CRM.

Role & responsibilities

• Draft and manage Agreements to Sell, Allotment Letters, Possession Letters & addendums.
• Handle payment follow-ups, collections, GST/TDS queries, and account coordination.
• Facilitate home loan processing with banks (documents, demand letters, approvals).
• Manage possession formalities and checks, final dues, handover documentation.
• Maintain customer records, update CRM systems, and ensure smooth post-sales experience.
• Coordinate with Sales, Accounts, Legal, and Construction teams for issue resolution.
• Address customer queries, escalations, and ensure high satisfaction.

Preferred candidate profile

• 3-5 years of CRM/Post-Sales experience in Real Estate (mandatory).
• Strong communication & customer-handling skills.
• Proficient in documentation, agreements, and basic legal understanding.
• Knowledge of loan processes, banking coordination, GST/TDS basics.
• Good command of MS Office & CRM software.
• Graduate degree; MBA preferred.