Customer Relationship Manager (CRM)- Real Estate

Job Summary

We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage customer relationships throughout the real estate sales and post-sales journey. The ideal candidate should have strong communication, coordination, follow-up, and problem-solving skills with a good understanding of real estate customer handling.

Role & responsibilities

• Manage customer relationships from booking to possession and post-sales support.
• Handle customer queries, requests, complaints, and ensure timely resolution.
• Coordinate with Sales, Finance, Legal, Documentation, and Project teams.
• Maintain accurate customer records and update CRM software regularly.
• Coordinate site visits, bookings, agreements, payment schedules, and documentation.
• Follow up with customers regarding payments, registration, possession, and other formalities.
• Ensure timely communication of project updates, payment reminders, and important information.
• Maintain strong customer engagement and improve customer satisfaction.
• Prepare daily/weekly/monthly MIS and customer status reports.
• Track customer feedback and identify opportunities to improve the overall customer experience.
• Ensure proper documentation and compliance with company processes and policies.

Preferred candidate profile

• Excellent verbal and written communication skills.
• Strong customer relationship and interpersonal skills.
• Good follow-up and negotiation abilities.
• Strong coordination and problem-solving skills.
• Proficiency in MS Office/Excel and CRM software.
• Ability to manage multiple customers and tasks simultaneously.
• Good understanding of real estate sales and customer lifecycle will be an advantage.