Customer Relationship Manager-aftersales

Roles and Responsibilities

• Provide after-sales support to customers, including troubleshooting, repair, and replacement services for products.
  
• Manage customer relationships through effective communication, ensuring timely resolution of queries and issues.
  
• Coordinate with internal teams (e.g., technical services) to resolve complex customer complaints or issues.
  
• Maintain accurate records of customer interactions, transactions, and feedback using CRM software.
  
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.