Customer Relationship Management

Job Summary

We are looking for a proactive and customer-focused CRM with experience in the Construction or Real Estate industry. The candidate will be responsible for managing customer relationships, coordinating with internal departments, handling customer queries, and ensuring a smooth customer experience from booking to possession.

Role & responsibilities

• Manage and maintain strong relationships with customers throughout the project lifecycle.
• Handle customer queries, complaints, requests, and ensure timely resolution.
• Coordinate with Clients Accounts, Projects, Legal, and other departments for customer-related requirements.
• Manage customer documentation, agreements, payment follow-ups, and possession-related processes.
• Maintain accurate customer records and update the CRM system regularly.
• Send regular project updates, payment reminders, and customer communications.
• Ensure timely follow-up and closure of customer concerns.
• Prepare MIS reports and customer service reports for management.
• Support customer retention and enhance overall customer satisfaction.

Preferred candidate profile

• Graduate/Postgraduate in any relevant field.
• 5 to 7 years of experience in CRM, preferably in the Construction or Real Estate industry.
• Excellent communication and interpersonal skills.
• Strong coordination and follow-up abilities.
• Proficiency in MS Office and CRM software.
• Ability to handle customers professionally and resolve issues effectively.