Customer Relationship Management Executive

Company Description Lifebynery Consultancy Private Limited provides authentic astrological solutions to individuals seeking deeper understanding and clarity in their lives. The company uses astrology as a tool to empower clients to navigate life's journey with greater purpose and awareness. Its services focus on guiding truth-seekers through personalized insights and practical recommendations. Team members contribute to a supportive environment where clients can explore their questions and make informed decisions.
Role Description The Customer Relationship Management Executive is a full-time, on-site role based in Bengaluru. This role involves managing client interactions across multiple channels, responding to inquiries, and ensuring a smooth and respectful experience throughout the customer journey. The executive will maintain detailed customer records, follow up on appointments and consultations, and support customer retention initiatives by building long-term relationships. Day-to-day responsibilities include addressing customer concerns, coordinating with internal teams to resolve issues, sharing relevant service information, and identifying opportunities to enhance customer satisfaction. The role also includes collaborating with the sales team to support lead conversion, tracking key customer metrics, and contributing ideas to improve customer engagement processes.
Qualifications

• Candidates should possess strong Communication and Customer Experience skills to interact effectively with clients and provide thoughtful support.
• Candidates should possess solid Customer Retention and Sales skills to nurture relationships and contribute to business growth.
• Candidates should possess good Analytical Skills to interpret customer feedback, identify patterns, and suggest improvements.
• Candidates should possess basic proficiency with CRM tools or customer databases and be comfortable working with digital communication platforms.
• Relevant experience in customer service, client-facing roles, or consulting environments is beneficial.
• Ability to work on-site in Bengaluru, manage multiple tasks, and maintain confidentiality and professionalism in all interactions.
• A bachelor's degree in any discipline is preferred; interest in astrology or wellness-focused services is an added advantage.