Customer Relationship Management Executive
salesforce realty · Pune · onsite · Posted 48d ago
About a minute. You'll make an account on the way through.
About this role
JOB DESCRIPTION – CRM MANAGER
Position: CRM Executive / Manager
Location: Mundhwa, East Pune
Industry: Real Estate
Department: Customer Relationship Management
Experience: 2–6 Years
Employment Type: Full-Time
About the Role
We are looking for a customer-focused and proactive CRM professional to manage customer relationships throughout the sales and post-sales journey. The candidate will be responsible for ensuring smooth communication with customers, timely resolution of queries, and maintaining high customer satisfaction.
Key Responsibilities
Manage customer interactions from booking to possession and post-sales support.
Act as the primary point of contact for customers regarding project-related queries.
Coordinate with Sales, Accounts, Legal, Projects, and other internal departments.
Handle customer complaints, requests, and escalations professionally and ensure timely resolution.
Maintain accurate customer records, documentation, and CRM data.
Follow up with customers regarding payments, agreements, registration, possession, and other formalities.
Provide regular updates to customers regarding project progress and important milestones.
Prepare and maintain MIS reports related to customer queries, collections, documentation, and grievances.
Ensure timely communication through calls, emails, and other official channels.
Conduct customer feedback and satisfaction activities.
Track pending cases and ensure closure within defined timelines.
Maintain a professional relationship with customers and contribute towards improving the overall customer experience.
Desired Skills & Competencies
Excellent verbal and written communication skills.
Strong customer-handling and interpersonal skills.
Good follow-up and coordination abilities.
Problem-solving and conflict-resolution skills.
Good knowledge of MS Office and CRM software.
Strong documentation and reporting skills.
Ability to work under pressure and manage multiple customers simultaneously.
Professional, courteous, and customer-oriented approach.
Educational Qualification
Graduate in any discipline.
Candidates with experience in Real Estate CRM / Customer Relations / Sales Coordination will be preferred.
Key Performance Indicators (KPIs)
Customer satisfaction and service quality
Timely resolution of customer queries and complaints
Follow-up and closure of pending cases
Documentation accuracy
Payment and collection coordination
Customer retention and relationship management
Location: Mundhwa, East Pune
Industry: Real Estate
Sourced from foundit