Customer Relationship Management Executive
FLOW Sports Life · Gurugram · onsite · Posted 53d ago
About a minute. You'll make an account on the way through.
About this role
FlowSportsLife is a growing sports-tech-driven academy operating badminton and football academies across Delhi-NCR. Our coaching, attendance, scheduling and parent communication are powered through our own technology platform.
We are looking for a CRM Executive who will be the first point of contact for parents and will take ownership of the complete enquiry-to-enrolment journey.
Key Responsibilities
- Handle inbound and outbound calls for new enquiries, trial bookings, follow-ups and renewal reminders.
- Manage leads end-to-end --> from enquiry → trial → enrolment.
- Maintain and update the CRM and FlowSportsLife app in real time, ensuring every call, status and follow-up is properly recorded.
- Respond to WhatsApp enquiries promptly and professionally.
- Coordinate with coaches and operations teams for trial scheduling, batch allocation and parent queries.
- Maintain accurate CRM data with correct venue, sport and lead details.
- Prepare daily and weekly reports covering calls, connections, trials booked, conversions and drop-off reasons.
Requirements
- Fluent in Hindi and English, both spoken and written.
- Good communication skills with a confident and professional phone presence.
- Basic knowledge of Google Sheets / MS Excel.
- Comfortable using WhatsApp Business, smartphone applications and CRM software.
- Strong follow-up discipline and attention to detail.
- Comfortable working 6 days a week, on-site in Gurugram.
- Freshers are welcome to apply.
Good to Have
- Experience in tele-calling, inside sales, admissions, EdTech, fitness or academy operations.
- Previous experience working with a CRM.
- Interest in badminton or football.
- Ability to manage high call volumes while maintaining quality conversations.
What We Offer
- Opportunity to work with a growing sports-tech brand.
- Training on our CRM and technology platform.
- Direct ownership of the enquiry-to-enrolment journey.
- Fixed salary + performance incentives based on conversions.
Location: Gurugram, Haryana
Employment Type: Full-time
Working Days: 6 days/week
Experience: 0–3 years | Freshers welcome
How to Apply: Apply through LinkedIn or send your CV to [HIDDEN TEXT]. Please mention your current location and notice period.
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