Customer Relationship Management Executive (CTC 3LPA - 4LPA)

Company Description EduSkills Foundation® is a non-profit organization focused on building an Industry 4.0 ready digital workforce in India. The organization aims to bridge the gap between academia and industry by providing world-class curriculum access to faculty members and students. EduSkills works to transform teaching methodologies and ICT-based education systems by collaborating with key stakeholders, including students, educators, institutions, and government bodies. Through integrated skilling initiatives, EduSkills drives social and business impact across education, employment, and entrepreneurship.

Role Description This full-time Customer Relationship Management Executive role is an on-site position based in Delhi, India. The executive will manage and nurture relationships with students, partner institutions, and other stakeholders to ensure high-quality engagement and satisfaction. Daily responsibilities include responding to inquiries, resolving issues, tracking interactions, and maintaining accurate records in CRM tools. The role involves coordinating outreach campaigns, supporting retention initiatives, and collaborating with internal teams to improve customer experience. The executive will also contribute to reporting, data analysis, and feedback collection to enhance EduSkills programs and services.

Qualifications

• Candidates should possess strong Communication and Customer Experience skills to engage effectively with diverse stakeholders.
• Candidates should possess Customer Retention and Sales skills to support ongoing engagement and growth of EduSkills initiatives.
• Candidates should possess Analytical Skills to interpret data, monitor performance metrics, and generate actionable insights.
• Candidates should have proficiency with CRM software, MS Office tools, and basic data management practices.
• Candidates should demonstrate problem-solving ability, attention to detail, and a customer-centric mindset.
• Candidates should have a bachelor's degree in business, marketing, communications, or a related field; experience in education or non-profit sectors is an advantage.
• Candidates should be able to work collaboratively in a team environment and manage time effectively in a fast-paced setting.