Customer Relationship Management (CRM)

Role & responsibilities

• Maintain and update the customer database with accurate contact details and purchase information.
• Make follow-up calls and send WhatsApp messages to existing customers.
• Share daily gold rate updates, new jewellery designs, festive offers and store updates.
• Inform customers about new collections, special events and promotional campaigns.
• Follow up with customers after purchases and provide assistance with their queries.
• Build strong relationships with existing customers and encourage repeat purchases.
• Contact customers on birthdays, anniversaries and other special occasions.
• Coordinate with the sales team to generate leads and convert enquiries into store visits.
• Maintain records of calls, customer responses, enquiries and follow-up status.
• Handle customer feedback and complaints professionally.

Preferred candidate profile

FEMALES ONLY

Perks and benefits

AS PER COMPANY NORM