Customer Relationship Expert

Roles and Responsibilities :

• Provide high-quality Japanese language support to clients through phone calls, emails, or chat sessions.
• Interpret client requests and respond in a clear and concise manner using appropriate tone and language.
• Develop strong relationships with clients by understanding their needs and preferences.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 2-5 years of experience in a similar role (customer service/support).
• Proficiency in Japanese language (N3 level) with excellent interpretation skills.
• Strong communication skills for effective interaction with international customers.
• Ability to work flexible hours including evenings, weekends, and holidays.