Customer Relationship Expert

Roles and Responsibilities :

• Provide high-quality Japanese language support to clients through phone, email, or chat.
• Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
• Develop strong relationships with customers by understanding their needs and preferences.
• Collaborate with internal teams to ensure seamless communication and issue resolution.

Job Requirements :

• 2-6 years of experience in CRM (Customer Relationship Management) or similar role.
• Proficiency in Japanese language (JLPT N2 level).
• Excellent English communication skills for effective interaction with international clients.
• Ability to work flexible hours including evenings, weekends, or holidays as required.