Customer Relationship Executive

Role Overview

We are looking for a customer-focused professional to manage relationships with existing customers, conduct completed-project site visits, coordinate issue resolution with the Care Team, and generate referral leads.

Key Responsibilities

• Visit completed projects and meet customers along with the Care Team.
• Review sites, identify snags/issues, and coordinate with the Care Team for timely resolution.
• Build and maintain strong relationships with existing customers.
• Identify and generate referral leads through customer and site visits.
• Ensure a positive post-project customer experience.
• Maintain regular follow-ups and records of customer interactions and referrals.
• Complete approximately 1820 site visits per week.

Key Skills

• Excellent communication and interpersonal skills.
• Strong relationship-building ability.
• Customer-centric approach and problem-solving skills.
• Good coordination and follow-up skills.
• Comfortable with extensive on-site travel and weekend working.

Candidate Profile

• 3+ years of experience in customer relationship management, sales, business development, customer success, or similar customer-facing roles.
• Strong face-to-face customer engagement skills.
• Immediate joiners preferred.