Customer Relationship Executive

Job Title: Customer Relationship Executive (CRE)

Location: Bangalore (VE Commercial Vehicles COCO)

About the Role: We are looking for a proactive and customer-focused Customer Relationship Executive (CRE) to join our Bangalore COCO dealership. The role involves managing end-to-end customer interactions, ensuring a superior service experience, and driving customer satisfaction and retention.

Key Responsibilities

• Act as the first point of contact for customers visiting the dealership/workshop
• Handle customer inquiries, complaints, and service requests efficiently
• Ensure smooth coordination between customers and internal teams (service, sales, workshop)
• Maintain and update customer records in CRM systems
• Conduct regular follow-ups on service status, feedback, and pending issues
• Ensure timely closure of customer concerns with high satisfaction levels
• Support in customer engagement activities, campaigns, and feedback collection
• Drive customer retention and relationship building
• Maintain proper documentation and reporting of daily activities.

Key Skills Required

• Excellent communication and interpersonal skills
• Strong customer handling and problem-solving abilities
• Good coordination and follow-up skills
• Basic knowledge of CRM tools and MS Office
• Ability to work in a fast-paced environment

Eligibility Criteria

• PUC/Diploma, Graduate in any discipline
• 0-5 years of experience in customer service / customer relationship roles
• Experience in automobile or service industry will be preferred

Desired Candidate Profile

• Customer-centric mindset with a positive attitude
• Ability to handle multiple tasks and pressure situations
• Strong team player with a proactive approach
• Willingness to work in a field + dealership environment

Why Join Us

• Opportunity to work with a leading brand in the commercial vehicle segment
• Dynamic work environment with growth opportunities
• Hands-on exposure to customer engagement and service operations.