Customer Relationship Executive
Go Swastha Agro Network · Faridabad · onsite · Posted 24d ago
About a minute. You'll make an account on the way through.
About this role
Customer Relationship Service Executive
Location: Faridabad, Haryana
Experience: 13 Years preferred
Salary: 18,00025,000/month
Job Type: Full-Time | Work From Office
About the Role
Go Swastha is looking for a Customer Relationship Service Executive to manage fresh lead calls, customer follow-ups, existing B2B customer communication, payment follow-ups and basic billing activities.
Key Responsibilities
- Call and follow up with fresh leads provided by the company.
- Handle approximately 25–30 calls per day, including new leads and follow-ups.
- Handle existing customer queries related to paneer, orders, deliveries and services.
- Follow up with B2B/restaurant customers regarding pending payments.
- Maintain customer and follow-up records.
- Generate GST bills/invoices using billing software at the end of the day.
- Coordinate with sales, accounts, operations and delivery teams when required.
- Share daily updates on leads, follow-ups, payments and billing.
Requirements
- 1–3 years of experience in customer support, telecalling, CRM, sales coordination or a similar role.
- Good communication skills in Hindi and basic English.
- Comfortable speaking with customers over the phone.
- Basic computer and MS Excel/Google Sheets knowledge.
- Experience with billing/GST invoicing software will be an advantage.
- Good follow-up skills and ability to maintain records.
- Responsible, polite and organised with a customer-first approach.
Preferred Background
Experience in FMCG, Food & Beverage, Dairy, Restaurant/HORECA, B2B or Distribution will be an advantage.
Important
This is not a high-volume cold-calling role. The focus is on quality conversations, proper follow-ups, customer support and coordination.
Sourced from naukri