Customer Relationship Executive

Role & responsibilities

Position: Customer Relationship Executive (Female)
No of Vacancy :- 3
Department: Customer Relationship Management
Location: LKS Jewellery, Anna Nagar, Chennai
Experience: 02 years
Age: Below 30 years preferred

Salary: Commensurate with experience and aligned with prevailing market standards.

Job Purpose:
To maintain strong customer relationships, handle customer enquiries and follow-ups, support repeat business, and ensure a positive customer experience before and after the purchase.

Key Responsibilities:

• Handle customer enquiries through phone, WhatsApp and other communication channels.
• Follow up with existing customers regarding visits, enquiries, offers and upcoming occasions.
• Maintain customer databases and update customer information regularly.
• Make courtesy calls and maintain regular contact with key customers.
• Invite customers for new collections, special events, schemes and promotional activities.
• Coordinate with the sales team to convert enquiries into store visits and sales opportunities.
• Collect customer feedback and address basic service-related concerns.
• Maintain proper records of customer interactions and follow-ups.
• Support birthday, anniversary and special-occasion customer engagement.
• Assist in CRM activities and customer retention initiatives.
• Coordinate with Sales, Marketing and Management for customer-related activities.
• Ensure professional communication and a high standard of customer service.

Skills Required:

• Excellent communication and interpersonal skills.
• Pleasant personality and customer-friendly approach.
• Good Tamil and English communication; Hindi/other languages will be an advantage.
• Basic computer and MS Office skills.
• Good follow-up and relationship-building skills.
• Positive attitude and willingness to learn.

Preferred candidate profile

• Previous jewellery/retail/hospitality experience is an advantage.