Customer Relationship Executive

Job Description
About LifeCell: Established in 2004, LifeCell International is India's top stem cell and tissue storage
bank. We harness Cell, Genes, & Tissue Sciences to offer cutting-edge healthcare solutions, such as a
>97% donor match rate for stem cell transplants, rapid genomics testing for pregnancies & infants,
advanced wound care products and cellular skin science based cosmetics.
Business Division: BioBank (Health Bank).
Position: Executive Customer Relationship (ECR) / Key Account Executive (KAE).
Responsibilities:
1. Doctor & Hospital Relationship Management:
Conduct in-person monthly meetings with all the assigned Gynaecologists (target doctor) to promptly
address feedback, deliver industry updates and strengthen partnership with best-in-class services.
Utilise relationships with hospital staff to collaborate on raising awareness and enrolling expectant
parents (target client) for stem cell banking services.
2. Key Account Management:
Establish corporate partnerships with existing & new hospitals specialising in women and child care
services (target hospitals) to drive business growth.
Engage in proactive education of expectant parents through personalised counselling or elevator
pitches about the benefits of stem cell banking.
Distribute educational materials during their hospital visit to stimulate interest and awareness.
3. Marketing Event Management:
Execute minimum four marketing events per month to enhance brand visibility & patient engagement.
4. Customer Delight Management:
Gather pertinent client information to initiate cold calls and facilitate professional in-person
presentations at their home, office, or hospital.
Deliver engaging presentations to expectant parents to consistently meet specified sales targets.
Deposit client funds in the company's bank account within specified timelines.
Ensure timely provision of sample collection kits for clients and coordinate seamlessly with the
paramedic team during childbirth.
Ensure clients and healthcare professionals receive excellent post-sales service to guarantee
satisfaction, retention, and referrals.
5. Market Intelligence:
Provide actionable insights to drive strategic decisions based on industry trends and opportunities.
6. Performance Management:
Meet responsibilities, adapt to change, and perform extra tasks assigned by superiors & the company.
LifeCell International Private Limited, No. 16, Vijayaraghava Road, 1st Lane, T. Nagar, Chennai - 600017, Tamil Nadu, India
[phone removed] | www.lifecell.in | CIN: U85196TN2004PTC053577

What We Seek:
Experience: 0 - 3 years.
Educational Qualification: BSc or MSc or Biotech or Pharma or MBA.
Vehicle: Two wheeler with valid driving licence.
Availability: Weekends and late evenings. You will avail a week-off between Tuesday and Thursday.
Language: Proficient in English & local languages.
Attributes: Rapport-building, Proactivity, Collaboration, Adaptability, Incentives-driven.
Learning Opportunities: Build strong connections with healthcare professionals & medical
institutions, ensuring their continuous engagement and satisfaction. Hone the art of effective
communication & host captivating marketing events to spark the interest of expectant parents. Master
the art of delivering persuasive presentations & delighting customers thereby meeting the sales goals
& elevating your performance.
What You Will Get:
1. Compensation and Benefits:
CTC + Attractive Monthly Incentives.
Local Conveyance.
Comprehensive Medical Insurance.
Company-Provided Tablet.
Salary Advance Loan.
By Your Own Device (BYOD).
2. Career Growth and Development:
Speedy Path to Promotion.
Professional Development & Training Opportunities.
Opportunities for Internal Mobility or Transfers.
Win Trips to National & International Destinations.
3. Employee Recognition and Engagement:
Performance Recognition & Awards Program.
Employee Recognition & Appreciation Events.
Employee Referral Program with Incentives.
4. Work-Life Balance and Well-being:
Vibrant Company Culture
Team Building Activities and Events.
Supportive & Collaborative Team Environment.
Open Door Policy for Feedback & Suggestions.
We invite you to join our team & shape your future. Apply now!
LifeCell International Private Limited, No. 16, Vijayaraghava Road, 1st Lane, T. Nagar, Chennai - 600017, Tamil Nadu, India
[phone removed] | www.lifecell.in | CIN: U85196TN2004PTC053577