Customer Relationship Executive

Company Description HireBee, the first brand of Elverbo Private Limited, was created to connect families needing trained caregivers with caregivers seeking meaningful work across India. The platform focuses on building trust, matching families with suitable, vetted caregivers for their loved ones. HireBee emphasizes social impact, ensuring that each booking supports a meal at a care home. In addition, every child care service chosen contributes to a child's education. The company blends technology, compassion, and community focus to improve both care experiences and caregiver livelihoods.
Role Description The Customer Relationship Executive is a full-time role based in Kozhikode with a hybrid work arrangement, allowing some work-from-home flexibility. In this position, the executive will manage day-to-day interactions with families and caregivers, respond to inquiries, and ensure a smooth onboarding and service experience for all users of the platform. Responsibilities include handling customer calls and messages, resolving issues, providing guidance on services, and maintaining accurate records of interactions in the CRM system. The role involves nurturing long-term client relationships, collecting feedback to improve service quality, and coordinating with internal teams to ensure timely and effective resolution of customer requests. The executive will also support customer education about HireBee's offerings and contribute to initiatives aimed at enhancing satisfaction and retention.
Qualifications

• Candidates should possess skills in Customer Service and Customer Satisfaction to handle inquiries, resolve concerns, and ensure a positive experience.
• Candidates should possess skills in Business Relationship Management and Client Relations to build trust, manage expectations, and maintain ongoing partnerships.
• Candidates should possess strong Communication skills, including clear verbal and written communication, active listening, and empathy in interactions.
• Relevant experience in customer-facing roles, preferably in services, healthcare, or social impact organizations.
• Ability to work in a hybrid setup from Kozhikode, manage time effectively, and stay organized across multiple customer accounts.
• Comfort using basic digital tools and CRM or customer management systems.
• Diploma or bachelor's degree in any discipline is preferred; equivalent experience in customer relationship roles is also valued.