Customer Relationship Executive

Role & Responsibilities

• Handle customer enquiries through showroom visits, phone calls, WhatsApp and online leads.
• Understand customer requirements and provide information about Ultraviolette electric motorcycles, features, specifications and ownership experience.
• Coordinate test rides, bookings, deliveries and customer follow-ups.
• Maintain regular communication with prospective and existing customers.
• Manage customer records, enquiries, follow-up status and lead updates in CRM/LMS.
• Coordinate with the Sales, Service and Delivery teams to ensure a smooth customer experience.
• Follow up with customers after test rides, bookings and vehicle deliveries.
• Assist in resolving customer queries and coordinate with the concerned team for timely resolution.
• Support showroom events, promotional activities and customer engagement initiatives.
• Maintain a professional and customer-friendly environment at the showroom.

Preferred Candidate Profile

• Graduate/Diploma preferred; candidates from automobile, EV, sales or customer service backgrounds are preferred.
• 13 years of experience in customer relationship management, automobile sales, retail or a similar role preferred.
• Good communication and interpersonal skills.
• Customer-oriented attitude with strong follow-up skills.
• Basic knowledge of automobiles/EVs is an advantage.
• Comfortable using WhatsApp, email, CRM/LMS and basic computer applications.
• Good Tamil and English communication skills; Hindi is an added advantage.
• Presentable, confident and professional personality.
• Ability to work in a fast-paced automobile retail environment.
• Freshers with good communication skills and a strong interest in EVs may also be considered.

Perks & Benefits

• Competitive salary with performance-based incentives.
• Performance bonus based on individual and team performance.
• Opportunity to work in the premium electric motorcycle industry.
• Hands-on exposure to EV technology and the evolving electric mobility sector.
• Training on Ultraviolette products, customer handling and sales processes.
• Career growth opportunities within the dealership.
• Professional and dynamic work environment.
• Employee benefits as per company policy.
• Opportunity to interact with premium customers and automobile enthusiasts.

Perks and benefits

Annual bonus