Customer Relationship Executive

Responsibilities

• Manage key client relationships and ensure customer satisfaction.
• Handle customer accounts, needs, contracts, and service requirements.
• Resolve client issues by coordinating with technical teams.
• Manage new client onboarding and ensure smooth implementation.
• Monitor service performance and suggest improvements.
• Identify upselling and cross-selling opportunities.
• Gather customer feedback and improve service delivery.
• Maintain client records and prepare account performance reports.

Requirements

• Excellent written and verbal communication skills.
• Strong client relationship and interpersonal skills.
• Experience preparing technical solution proposals.
• Strong problem-solving and account management skills.
• Ability to manage multiple client accounts in a fast-paced environment.
• Proficiency in CRM tools and MS Office.
• Ability to work independently with moderate supervision.